RETURN, REFUND & DECISION CONSISTENCY POLICY

Effective Date: [Insert Date]

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1. Customer Experience Philosophy

We emphasize clarity, consistency, and fairness in all transactions.

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2. Return Window

Returns are accepted within 30 days of delivery confirmation.

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3. Eligibility Requirements

Items must:

• Be unused
• Be in original condition
• Include all packaging

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4. Non-Eligible Returns

• Used or damaged products
• Final sale items
• Customized goods

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5. Defective or Incorrect Orders

Report within 7 days for replacement or refund.

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6. Order Cancellation

Allowed within 12 hours of purchase.

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7. Return Authorization

All returns require prior approval.

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8. Refund Processing

Completed within 5–10 business days after inspection.

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9. Shipping Costs

Customer covers return shipping unless item is defective.

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10. Exchanges

Limited to defective or incorrect items.

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11. Refund Delays

Dependent on financial institutions.

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12. Abuse Prevention

Excessive returns may result in restrictions.

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13. Chargeback Handling

Customers should contact support before disputes.